Explore the reality of chatbots in customer service in 2017, with insights on implementation strategies, success metrics, and how to balance automation with human touch for optimal customer experiences.
Explore the reality of chatbots in customer service in 2017, with insights on implementation strategies, success metrics, and how to balance automation with human touch for optimal customer experiences.
Explore the rapid growth of voice interfaces in 2017, with insights on how Amazon Alexa, Google Assistant, and other platforms are changing how users interact with technology and what this means for product developers.